Refund policy

RETURNS

Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.

To complete your return, we will require a receipt or proof of purchase.

Please do not return the items you purchased to the manufacturer.

In certain situations, only partial refunds will be issued (if applicable)

* Items that are no longer in their original condition, are damaged, or are missing parts for reasons not due to our error.

* Items returned after 30 days from delivery.

Refunds (if applicable)

When we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment after a few days.

Delayed or missing refunds (if applicable)

If you have not yet received a refund, first double check your bank account.

Then contact your credit card company. It may take some time for your refund to be credited.

Next, contact your bank. There is often a processing time before a refund is posted to your account.

If you have done all of this and still have not received a refund, please contact us at: info@wirr-war.at.

Sale items (if applicable)

A refund can only be made for regular priced items, unfortunately sale items are not eligible for a refund.

Exchanges (if applicable)

An exchange will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at info@wirr-war.at and send the item to: 

WIRRwAR

Janet Braun

Wilhelm-Marx-Str. 11

 90419 Nürnberg

Deutschland 

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.

If the item was not marked as a gift when purchased or sent to the gift-giver, the refund will be made to the gift-giver and the gift-giver will be notified of the return.

Shipping

To return your product, you should send your product to: 

WIRRwAR

Janet Braun

Wilhelm-Marx-Str. 11

 90419 Nürnberg

Deutschland 

You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

The time it takes for the exchanged item to reach you may vary depending on the country you reside in.

You should consider using a tracked shipping service or purchasing shipping insurance when returning an item. We cannot guarantee that we will receive the item you return.